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Privacy Policy
LAST UPDATED: 24 July 2026
IMPORTANT:
This draft assumes a standard WordPress and WooCommerce website. Confirm the actual hosting provider, analytics tools, advertising pixels, email platform, payment gateway and courier integrations before publishing.
1. ABOUT THIS POLICY
This Privacy Policy explains how“Vimoksh”, collects, uses, shares, stores and protects personal information when you:
• Visit vimoksh.in
• Create an account
• Place an order
• Contact customer support
• Subscribe to marketing communication
• Interact with our advertisements or social-media pages
In this policy, “Vimoksh”, “we”, “us” and “our” refer to Vimoksh
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
2. CONTACT INFORMATION
Legal business name: Vimoksh
Trade name: Vimoksh
Registered or principal address: White House Apartment, B Block, Flat No 406, Road No 13, Banjara Hills, Hyderabad – 500034
Privacy contact: Anuradha Mukherjee
Privacy email: vimoksh23@gmail.com
Customer-care phone: +91-7981639953
3. INFORMATION WE MAY COLLECT
The information collected depends on how you use our website.
A. Information You Provide
We may collect:
• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login information
• Products purchased or added to your cart
• Gift messages and personalisation instructions
• Communication sent to customer support
• Reviews, photographs or feedback you submit
• Marketing preferences
• Information needed to process a return, refund or complaint
B. Payment Information
Payments are processed through third-party payment providers.
We generally do not directly store complete card, UPI or banking credentials. Payment providers may collect and process this information according to their own privacy policies and security standards.
We may receive limited transaction information, such as payment status, payment method, transaction reference and refund status.
C. Information Collected Automatically
When you visit vimoksh.in, we or our technology providers may automatically collect:
• Internet Protocol address
• Browser and device type
• Operating system
• Approximate location derived from the IP address
• Pages and products viewed
• Time spent on the website
• Referring website or campaign
• Cart and checkout activity
• Cookie identifiers
• Website errors and performance information
D. Information From Other Sources
We may receive information from:
• Payment providers
• Courier and fulfilment partners
• Social-media platforms
• Advertising platforms
• Analytics providers
• Fraud-prevention services
• Referral or promotional partners
4. HOW WE USE INFORMATION
We may use personal information to:
• Process and fulfil orders
• Verify and receive payments
• Arrange packing, shipping and delivery
• Send order confirmations and delivery updates
• Provide customer service
• Process cancellations, returns, exchanges and refunds
• Create and manage customer accounts
• Respond to questions and complaints
• Detect suspicious, fraudulent or unauthorised activity
• Improve website performance and shopping experience
• Understand which products and pages customers find useful
• Maintain business, accounting and tax records
• Comply with legal and regulatory obligations
• Send promotional messages where you have consented or where permitted by law
• Display relevant advertisements, subject to your choices and applicable law
5. CONSENT AND LAWFUL PROCESSING
We process personal information for lawful purposes, including:
• Fulfilling an order or taking steps requested by you
• Receiving and responding to an enquiry
• Complying with legal obligations
• Protecting our website, customers and business from misuse or fraud
• Improving our services
• Activities for which you have provided consent
Where processing is based on consent, you may withdraw that consent using the method provided or by contacting us.
Withdrawal will not affect processing already carried out lawfully. We may also retain or continue processing information where required to complete an existing order or comply with law.
6. COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small files stored on your browser or device.
We may use cookies and similar technologies to:
• Keep products in your shopping cart
• Remember account and website preferences
• Enable checkout and website security
• Understand website traffic and performance
• Measure advertising results
• Personalise content or advertisements, where permitted
Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, may depend on your consent and preferences.
You can manage cookies through the cookie settings provided on our website or through your browser. Blocking certain cookies may affect website functionality.
7. ANALYTICS AND ADVERTISING
Depending on the services enabled on vimoksh.in, we may use analytics and advertising tools such as Google Analytics, Google Ads, Meta Pixel or similar platforms.
These tools may collect information about your device, website activity and interaction with our advertisements.
Where required, non-essential analytics and advertising technologies will be used only after obtaining appropriate consent.
You can also adjust advertising settings through the relevant Google, Meta or other platform account settings.
8. HOW WE SHARE INFORMATION
We do not sell personal information in exchange for money.
We may share necessary information with service providers that help us operate our business, including:
• WordPress, WooCommerce and website-hosting providers
• Payment gateways and banks
• Courier, shipping and fulfilment partners
• Email, SMS or WhatsApp communication providers
• Customer-support tools
• Analytics and advertising providers
• Cloud-storage and information-technology providers
• Accountants, auditors, legal advisers and professional consultants
• Fraud-prevention and website-security providers
These parties receive only the information reasonably required to perform their services.
We may also disclose information:
• To comply with law, regulation or a valid legal request
• To protect our customers, business, property or legal rights
• In connection with a business sale, restructuring, merger or transfer
• With your direction or consent
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
• Whether you have an active account
• Whether an order, return or complaint remains open
• Tax, accounting and legal record requirements
• Fraud prevention and dispute resolution
• Whether you have asked us to delete information
• Whether continued retention is legally required
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
10. DATA SECURITY
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, internet transmission or electronic-storage system can be guaranteed to be completely secure.
Customers are responsible for keeping account passwords confidential and informing us promptly if they suspect unauthorised account activity.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may request:
• A summary of personal information being processed
• Correction of inaccurate information
• Completion of incomplete information
• Updating of outdated information
• Erasure of information that is no longer required
• Withdrawal of consent
• Information about service providers with whom data has been shared, where applicable
• Resolution of a grievance relating to personal information
To make a request, email vimoksh23@gmail.com with:
• Your name
• The email address or phone number associated with your order or account
• A clear description of the request
• Your order number, where relevant
We may need to verify your identity before processing the request.
Certain information may be retained where required for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.
12. MARKETING COMMUNICATION
You may receive promotional emails, SMS messages or WhatsApp updates if you have opted in or if communication is otherwise permitted under applicable law.
You may unsubscribe by:
• Using the unsubscribe link in an email
• Following the opt-out instructions in a message
• Contacting us at vimoksh23@gmail.com.
You may continue to receive non-promotional messages relating to active orders, payments, deliveries, returns or account security.
13. CHILDREN’S PRIVACY
Our website and products are intended to be purchased by adults.
We do not knowingly seek to collect personal information directly from children under 18 without appropriate involvement or consent from a parent or lawful guardian.
We do not knowingly conduct behavioural tracking or targeted advertising directed specifically at children.
A parent or guardian who believes a child has provided personal information without appropriate consent may contact us at [PRIVACY EMAIL].
14. INTERNATIONAL DATA PROCESSING
Some service providers used to operate our website or business may process information using systems located outside India.
Where information is processed outside India, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable legal requirements and contractual safeguards.
15. THIRD-PARTY LINKS
Our website may link to social-media pages, payment platforms or other websites that we do not operate.
This Privacy Policy does not govern those third parties. Please review their privacy policies before providing personal information.
16. DATA BREACHES
If a personal-data breach occurs, we will take reasonable steps to contain and investigate it.
Where required by applicable law, we will notify the relevant authority and affected individuals in the prescribed manner.
17. GRIEVANCES
For a concern about how your personal information is handled, contact:
Privacy or Grievance Contact: Anuradha Mukherjee
Email: vimoksh23@gmail.com
Phone: +91-7981639953
Address: White House Apartment, B Block, Flat No 406, Road No 13, Banjara Hills, Hyderabad – 500034
Please include sufficient information for us to identify and investigate the concern.
We will aim to acknowledge the complaint within 48 hours and respond within the period required under applicable law.
18. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our website, business practices, technology or legal obligations.
The updated policy will be posted on this page with a revised “Last Updated” date.
19. CONTACT US
For privacy questions or requests, contact:
Vimoksh
White House Apartment, B Block, Flat No 406, Road No 13, Banjara Hills, Hyderabad – 500034
Email: vimoksh23@gmail.com
Phone: +91-7981639953
